In 911 Operator, players take on the role of an emergency dispatcher, managing incoming calls and determining the appropriate response, whether it involves giving first aid instructions or dispatching emergency services. The gameplay requires quick thinking and decision-making as players navigate various emergency situations.

The storyline of 911 Operator revolves around the challenges faced by emergency dispatchers, who must handle a range of calls from serious emergencies to prank calls, all while ensuring the safety of the public. Players can choose to play in any city worldwide, with unique events and scenarios based on real locations.

911 Operator stands out with its extensive map options, allowing players to experience emergency response in thousands of cities globally, as well as its incorporation of real first aid instructions and over 50 recorded dialogues inspired by actual calls, enhancing the immersive experience.